30 Denton Road, Wokingham, Berkshire, RG40 2DX

0118 978 1325


Denton Vets Ltd ("We"), are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or

that you provide to us, will be processed by us. By engaging with our practice to

provide veterinary services or visiting www.denton-vets.co.uk, you are accepting

and consenting to the practices described in this policy.

For the purpose of the EU General Data Protection Regulation 2016/679, the data

controller is Denton Vets, 30 Denton Road, Wokingham, RG402DX.

Information categories we may use

We may collect and process the following data about you:

o your name

o your address

o your e-mail address

o your phone number

o your financial information, including bank details and insurance information

o your personal description

o your photograph


​Information you give us. You may give us information about you by filling in

forms on our website www.denton-vets.co.uk (our website) or by

corresponding with us by phone, e-mail, face to face in a practice or surgery,

or otherwise. This includes information you provide when you engage us to

provide the services described in our Terms and Conditions, register to use

our website, subscribe to our service, participate in discussion boards or other

social media functions on our website, enter a competition, promotion or

survey and when you report a problem with our website. Your information will

be stored and processed in the UK.

Information we collect about you. With regard to each of your visits to our

website we may automatically collect the following information:

o Technical information, including the Internet protocol (IP) address used

to connect your computer to the Internet, your login information,

browser type and version, time zone setting, browser plug-in types and

versions, operating system and platform.

o Information about your visit, including the full Uniform Resource

Locators (URL) clickstream to, through and from our website (including

date and time); page response times, download errors, length of visits

to certain pages, page interaction information (such as scrolling, clicks,

and mouse-overs), and methods used to browse away from the page

and any phone number used to call our office.


Information we receive from other sources. We may receive information

about you if you use any of the other websites we operate or the other


services we provide. We may collect and process the following data about


o your name

o your address

o your e-mail address

o your phone number

o your financial information, including bank details and insurance


o your photograph


In this case we will have informed you when we collected that data that it may be

shared internally and combined with data collected on this website. We are also

working closely with third parties (including, for example, business partners, sub-

contractors in technical, payment and delivery services, advertising networks,

analytics providers, search information providers, credit reference agencies) and

may receive information about you from them. We may also receive information

about you when your pet is referred to us from another practice.

How we use your personal information

We process your data to provide the services and products defined in our Terms

and Conditions. Our legal basis for processing this data falls into one of the

following categories:

To enable us to form a contract with you to provide services

To serve our legitimate business interests – such as processing a payment or

sending you a vaccine reminder

Where we have your consent – such as for marketing (see the GDPR specific

link for more details)

We may share the information about you defined above with certain categories of

third parties, to enable us to provide the products and services defined in our Terms

and Conditions. These include:

payment processors such as Stripe, who will retain your data only for the time

it takes to process the payment

insurance and health plan providers

indemnity providers (Veterinary Defence Service) 

other professional and legal advisors

debt recovery agencies

referrals to other vets or specialist clinics and labs or other providers who

support us in providing veterinary services to your pet

Where we share your information with third parties, we ensure they only receive the

information they need to fulfil their services to us. We have data processing

agreements in place which define how they use your data, how to protect it and

what to do when our relationship with them is terminated.


We will retain information about you for as long as we have a legitimate business

interest to do so. After this your information will be securely destroyed where

possible or at least anonymised where destruction is technically impossible.

Securing your information

We understand the importance of keeping your information safe and secure, and we

use a range of technical and organisational measures to achieve this. We only allow

access to your information to those who have a legitimate business need to do so,

and under strict confidentiality. We have processes in place to deal with potential

breaches to information security, and these include communication to you and our

regulators where we are legally required to do so.

Your Rights

Under the GDPR you have the following rights over your information:

To fair processing by us of your information – we have to be clear and

transparent about what we do with your information.

To access, correct, update, or request that we stop processing or

delete your information. To exercise these rights please contact us via your


To opt out of marketing communication

To withdraw your consent for processing where we rely on your consent to

process your information.

To complain about our collection and processing of your information – you

can do this via the ICO at the following link www.ico.org.uk/concerns

You have the right to demand access to your personal data

You have the right to demand confirmation that we process your data, to receive a

copy of your data, and you any other information about how and why we process

your data.

You have the right to demand that your personal data is corrected​

You have the right to request that we rectify your personal data if it is incomplete or


You have the right to demand that we delete your personal data​

In some circumstances, you have the right to demand that we delete your personal

data unless there is a reason for us to continue processing it.

This right applies if we have no further use for your data, if you rescind your consent


for processing particular categories of your data, or if you oppose the manner in

which we process your data.

You have the right to demand that we limit the processing of your data​

You have the right to demand that we limit processing of personal data we hold

about you.

This right applies when:

You think the data is incorrect;

The processing is illicit but you prefer us to cease processing rather than

delete your data

When we no longer need to use your personal data for the purpose for which

it was collected, but it is still required for the fulfilment, exercise or defence of

rights in court or for legal purposes

You want to check that our legal basis for processing the data does not

impact your rights.

You have the right to oppose our processing of your data​

You have the right to oppose our processing of your personal data if our legitimate

interests impose on your rights and freedoms in law.

Additionally, you have the absolute legal right to oppose our processing of your data

if we are doing it for the purposes of direct marketing.

You have a right to rescind your consent​

Where we process your personal data with consent as our legal basis for

processing, e.g. for direct marketing, you have the right to withdraw that consent at

any time. We provide opt-out instructions in our communications.

If you contact us to exercise any of these rights we may ask for information about

you to positively identify you and verify your request is valid.

You can contact us at [email protected]