30 Denton Road, Wokingham, Berkshire, RG40 2DX
0118 978 1325
Denton Vets Ltd ("We"), are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or
that you provide to us, will be processed by us. By engaging with our practice to
provide veterinary services or visiting www.denton-vets.co.uk, you are accepting
and consenting to the practices described in this policy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data
controller is Denton Vets, 30 Denton Road, Wokingham, RG402DX.
Information categories we may use
We may collect and process the following data about you:
o your name
o your address
o your e-mail address
o your phone number
o your financial information, including bank details and insurance information
o your personal description
o your photograph
Information you give us. You may give us information about you by filling in
forms on our website www.denton-vets.co.uk (our website) or by
corresponding with us by phone, e-mail, face to face in a practice or surgery,
or otherwise. This includes information you provide when you engage us to
provide the services described in our Terms and Conditions, register to use
our website, subscribe to our service, participate in discussion boards or other
social media functions on our website, enter a competition, promotion or
survey and when you report a problem with our website. Your information will
be stored and processed in the UK.
Information we collect about you. With regard to each of your visits to our
website we may automatically collect the following information:
o Technical information, including the Internet protocol (IP) address used
to connect your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform.
o Information about your visit, including the full Uniform Resource
Locators (URL) clickstream to, through and from our website (including
date and time); page response times, download errors, length of visits
to certain pages, page interaction information (such as scrolling, clicks,
and mouse-overs), and methods used to browse away from the page
and any phone number used to call our office.
Information we receive from other sources. We may receive information
about you if you use any of the other websites we operate or the other
services we provide. We may collect and process the following data about
you:
o your name
o your address
o your e-mail address
o your phone number
o your financial information, including bank details and insurance
information
o your photograph
In this case we will have informed you when we collected that data that it may be
shared internally and combined with data collected on this website. We are also
working closely with third parties (including, for example, business partners, sub-
contractors in technical, payment and delivery services, advertising networks,
analytics providers, search information providers, credit reference agencies) and
may receive information about you from them. We may also receive information
about you when your pet is referred to us from another practice.
How we use your personal information
We process your data to provide the services and products defined in our Terms
and Conditions. Our legal basis for processing this data falls into one of the
following categories:
To enable us to form a contract with you to provide services
To serve our legitimate business interests – such as processing a payment or
sending you a vaccine reminder
Where we have your consent – such as for marketing (see the GDPR specific
link for more details)
We may share the information about you defined above with certain categories of
third parties, to enable us to provide the products and services defined in our Terms
and Conditions. These include:
payment processors such as Stripe, who will retain your data only for the time
it takes to process the payment
insurance and health plan providers
indemnity providers (Veterinary Defence Service)
other professional and legal advisors
debt recovery agencies
referrals to other vets or specialist clinics and labs or other providers who
support us in providing veterinary services to your pet
Where we share your information with third parties, we ensure they only receive the
information they need to fulfil their services to us. We have data processing
agreements in place which define how they use your data, how to protect it and
what to do when our relationship with them is terminated.
We will retain information about you for as long as we have a legitimate business
interest to do so. After this your information will be securely destroyed where
possible or at least anonymised where destruction is technically impossible.
Securing your information
We understand the importance of keeping your information safe and secure, and we
use a range of technical and organisational measures to achieve this. We only allow
access to your information to those who have a legitimate business need to do so,
and under strict confidentiality. We have processes in place to deal with potential
breaches to information security, and these include communication to you and our
regulators where we are legally required to do so.
Your Rights
Under the GDPR you have the following rights over your information:
To fair processing by us of your information – we have to be clear and
transparent about what we do with your information.
To access, correct, update, or request that we stop processing or
delete your information. To exercise these rights please contact us via your
practice.
To opt out of marketing communication
To withdraw your consent for processing where we rely on your consent to
process your information.
To complain about our collection and processing of your information – you
can do this via the ICO at the following link www.ico.org.uk/concerns
You have the right to demand access to your personal data
You have the right to demand confirmation that we process your data, to receive a
copy of your data, and you any other information about how and why we process
your data.
You have the right to demand that your personal data is corrected
You have the right to request that we rectify your personal data if it is incomplete or
inaccurate.
You have the right to demand that we delete your personal data
In some circumstances, you have the right to demand that we delete your personal
data unless there is a reason for us to continue processing it.
This right applies if we have no further use for your data, if you rescind your consent
for processing particular categories of your data, or if you oppose the manner in
which we process your data.
You have the right to demand that we limit the processing of your data
You have the right to demand that we limit processing of personal data we hold
about you.
This right applies when:
You think the data is incorrect;
The processing is illicit but you prefer us to cease processing rather than
delete your data
When we no longer need to use your personal data for the purpose for which
it was collected, but it is still required for the fulfilment, exercise or defence of
rights in court or for legal purposes
You want to check that our legal basis for processing the data does not
impact your rights.
You have the right to oppose our processing of your data
You have the right to oppose our processing of your personal data if our legitimate
interests impose on your rights and freedoms in law.
Additionally, you have the absolute legal right to oppose our processing of your data
if we are doing it for the purposes of direct marketing.
You have a right to rescind your consent
Where we process your personal data with consent as our legal basis for
processing, e.g. for direct marketing, you have the right to withdraw that consent at
any time. We provide opt-out instructions in our communications.
If you contact us to exercise any of these rights we may ask for information about
you to positively identify you and verify your request is valid.
You can contact us at [email protected]